Refund & Cancellation Policy

1. General Refund Policy

At ENVIC Digital, we deal with digital services including web development, e-commerce solutions, and software architecture. Due to the bespoke nature of our services, our refund policy lasts for 14 days from the date of initial payment, subject to the project status. If 14 days have gone by since your purchase, unfortunately, we cannot offer you a refund.

2. Cancellations & Eligibility for Refunds

To be eligible for a refund, the cancellation must occur under the following conditions:

• Before Project Initiation: If you cancel your project before our team has commenced any design, coding, or server configuration work, you are entitled to a full refund (minus any payment gateway processing fees).
• During Development: If work has already commenced, refunds will be evaluated on a pro-rata basis. We will deduct the cost of the billable hours already spent on your project and refund the remaining balance.
• Completed Projects: Once the final source code is delivered, or the website is deployed to the live server, no refunds will be issued.

3. Non-Refundable Items

Certain elements of our digital packages cannot be refunded once purchased. These include:

• Registered Domain Names (e.g., .com, .co.uk, .lk).
• Purchased third-party software licenses or premium plugins.
• Cloud Hosting server allocations that have already been provisioned.

4. Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

1. First, check your bank account again.
2. Then contact your credit card company; it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@envicdigital.com.